Privacy Policy
HoopMe ("HoopMe," "we," "us") is a mobile app that helps people find pickup basketball. You can see which courts have games going, see who's around, and let others know you're ready to run. This Privacy Policy explains what we collect, why, and the choices you have. HoopMe is operated by AJP Studios LLC (support@hoopme.app).
By using HoopMe you agree to this Policy. If you don't agree, please don't use the app.
You do not need an account to look around. The map of nearby courts opens without signing in, and we don't collect any of the account information below until you create one. An account is required only to check in, start a run, follow other players, or send messages.
1. Information we collect
Account & identity
- Email address: collected when you create an account. You can Sign in with Apple (if you choose Apple's Hide My Email, we only ever receive the private relay address, not your real one), or sign in with your own email address, which we verify with a one-time code. HoopMe does not use passwords.
- Account identifiers: a unique user ID we generate for your account, plus the identifier returned to us by your sign-in provider.
Profile information you provide
- Display name and @username (handle)
- Profile photo (avatar), if you add one
- Optional: height, birthdate (used only to show an age range, e.g. "20s"), and play styles (e.g. Shooter, Defense)
- Follow preferences (e.g. whether to auto-approve followers)
Content you create
- Quick statuses (short text plus an optional emoji), which auto-expire after about 8 hours
- "Open to play" availability and an optional note, which auto-expires after about 4 hours
- Check-ins and runs: when you check in at a court, we store which court and when (and an optional headcount you set), which becomes your run history
- Saved (favorite) courts
- Reports and blocks you submit about other users
Social information
- Your follow relationships (who you follow and who follows you, including pending requests) and your "I'm in" responses to others' availability.
Location
- With your permission, HoopMe uses your device's location while you are using the app to show nearby courts and players and to calculate how far courts are from you. We do not track your location in the background, and we do not store your continuous or precise GPS coordinates on our servers.
- When you check in at a court, we store which court you checked into (a public court location) and the time, not your raw device coordinates. You can deny or revoke location permission in your device Settings; the app still works, but nearby/distance features will be limited.
Technical information
- Standard server and security logs from our infrastructure provider (such as IP address, timestamps, and basic device/app information) used to operate and protect the service.
2. How we use your information
- Provide core features: maps, nearby courts, check-ins, statuses, availability, profiles, and following
- Maintain your account and let you keep your data across devices
- Keep HoopMe safe: review reports, enforce our rules, and moderate content (see below)
- Operate, troubleshoot, and improve the app
- Comply with law and protect the rights and safety of users and the public
We do not sell your personal information, and we do not use it for third-party advertising.
3. How information is shared
With other users
Your profile (name, @username, avatar, and any optional details you add), your current status/availability, and your check-ins are visible to other HoopMe users by design, because that's how people find games. Don't put anything in your profile, statuses, or photos that you wouldn't want other users to see.
With service providers (sub-processors)
- Supabase: our backend provider, which hosts our database, authentication, and file storage on our behalf.
- Sightengine: an automated image-moderation provider. When you upload a profile photo, the image is sent to Sightengine to automatically screen it for explicit, violent, or otherwise prohibited content. If a photo fails the check, it is removed and not used.
- Apple: map display uses Apple Maps (MapKit), and account/app services use Apple's platform. Their handling of data is governed by Apple's privacy policy.
These providers process data only to provide their services to us.
For legal and safety reasons
We may disclose information if required by law, to enforce our Terms, or to protect the rights, property, or safety of HoopMe, our users, or others.
4. Content moderation
To keep HoopMe safe and comply with app-store requirements, profile photos are automatically screened (see Sightengine above), and we review user reports of objectionable content or abusive behavior, typically acting within 24 hours by removing content and/or restricting accounts. You can also block other users at any time.
5. Data retention
- Quick statuses auto-expire (~8 hours); "open to play" availability auto-expires (~4 hours).
- Profile, follow relationships, check-in/run history, and saved courts are kept while your account is active.
- Reports and blocks are kept as needed for safety and enforcement.
- When you delete your account, we delete or de-identify your personal data, except where we must retain certain records for legal, security, or fraud-prevention purposes.
6. Your choices and rights
- Edit or remove profile details and your photo any time in the app.
- Location: control or revoke permission in your device Settings.
- Block other users from the app.
- Delete your account any time in Settings → Delete account, or email support@hoopme.app to request deletion.
- Depending on where you live, you may have rights to access, correct, delete, or port your personal data. To make a request, contact us at support@hoopme.app. If you are in the EEA, the UK or Switzerland, see section 8b for the detail.
7. Children
HoopMe is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.
8. Security
We use industry-standard safeguards (including access controls and encryption in transit) to protect your information. No method of transmission or storage is 100% secure, so we can't guarantee absolute security.
8a. International users and transfers
We are based in the United States, and everything described in section 1 is stored and processed there, by us and by the providers listed in section 3 acting on our behalf. If you use HoopMe from outside the United States, your information is transferred to and stored in the United States.
Where that transfer starts in the European Economic Area, the United Kingdom or Switzerland, it is made under the European Commission's Standard Contractual Clauses, together with the UK International Data Transfer Addendum where the UK GDPR applies. Our providers are contractually bound by those clauses. Email support@hoopme.app if you would like details.
8b. Your rights in the EEA, the UK and Switzerland
If you are in the European Economic Area, the United Kingdom or Switzerland, the GDPR (or the UK GDPR) applies to the information described in section 1. The data controller is AJP Studios LLC, a Florida limited liability company, reachable at support@hoopme.app.
What we rely on to process it
- Running your account and the core features: the map, nearby courts, check-ins, runs, statuses, profiles and following. Performance of a contract, Article 6(1)(b). These are the things you signed up for, and we cannot provide them without the data in section 1.
- Keeping HoopMe safe: reviewing reports, enforcing the rules, screening profile photos, and acting on blocks. Our legitimate interests, Article 6(1)(f), in running a service people can use safely, and in some cases our legal obligations as an app-store distributor.
- Operating and troubleshooting the app. Our legitimate interests in keeping it working. We have weighed this against your interests; there is no analytics or advertising code in the app, so nothing here is used to profile you.
- Meeting legal obligations, Article 6(1)(c), and protecting the rights and safety of users and the public.
We do not rely on consent for any of the above, so there is no consent for you to withdraw. We do not process your information for advertising or profiling.
Location
HoopMe uses coarse location only, while you are using the app, to show which courts are near you. When you check in, we store which public court you checked into and when, not your device coordinates, and your position is never shown to other users. You can revoke the permission at any time in your device Settings, and the map still works for browsing.
Automated screening
Profile photos are screened automatically by Sightengine before they appear, as described in section 4. That is an automated check on a single image, not a decision about you. Reports about people are reviewed by a human. We do not carry out automated decision-making that produces legal or similarly significant effects.
Special category data
We do not ask for or process special category data under Article 9. Optional profile details such as height or play styles are not health data and are shown only because you chose to add them.
Your rights
You have the right to access your information, to have it corrected, to have it erased, to restrict or object to how we process it, and to receive it in a portable, machine-readable form.
- Erasure is built into the app, in Settings → Delete account. That removes your account and the personal data tied to it, except the limited records described in section 5. You do not need to ask us.
- Much of rectification is in your hands too: you can edit or remove your profile details and photo in the app at any time.
- For access, restriction, objection or portability, email support@hoopme.app. We answer within one month, as the GDPR requires. There is no charge.
One limit worth stating plainly: HoopMe is a social app, so your profile, statuses and check-ins are visible to other users by design. Deleting your account removes them going forward, but we cannot retrieve what another user already saw or screenshotted.
Complaints
If you think we have handled your information badly, please tell us first so we can put it right. You also have the right to complain to your local supervisory authority. In the EEA you can find yours through the European Data Protection Board at edpb.europa.eu. In the UK it is the Information Commissioner's Office at ico.org.uk.
8c. Your privacy rights in the United States
A growing number of US states give their residents privacy rights, starting with California's CCPA as amended by the CPRA, and now including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana and others. The details differ from state to state. Rather than working out which law applies to you, we extend everything below to everyone in the United States.
The categories we collect
Using the categories California uses, and only what section 1 already describes:
- Identifiers: your email address and the account identifier we generate, plus your @username.
- Customer records: the profile details you choose to add, such as display name, avatar, and optional height, birthdate or play styles.
- Geolocation data: coarse location while you are using the app, and the public court you checked into with the time. We do not store your device coordinates.
- Internet or network activity: the minimum needed to serve the app and keep it secure.
- Audio, visual or similar: your profile photo, if you add one.
- Inferences: none. We do not build profiles about you.
We collect these to run the app, keep it safe, and meet legal obligations, as set out in sections 2 and 3. We keep them for the periods in section 5.
We do not sell or share your personal information
We have never sold personal information, and we do not share it for cross-context behavioral advertising. That is why there is no "Do Not Sell or Share My Personal Information" link on this site: there is nothing to opt out of. For the same reason, a Global Privacy Control signal has nothing to switch off here. We also do not use personal information for targeted advertising or for profiling that produces legal or similarly significant effects.
On sensitive personal information as California defines it: we do not collect precise geolocation, because HoopMe uses coarse location only. We do not collect government identifiers, financial account details, racial or ethnic origin, religious beliefs, health data, or the contents of your mail. Messages you send other users are stored so they can be delivered, and are never used for any purpose beyond that.
Your rights
- Know and access. Ask what we hold about you, where it came from, why we have it, and who we disclosed it to.
- Delete. Ask us to delete it.
- Correct. Ask us to fix anything inaccurate.
- Portability. Get a copy in a portable, machine-readable form.
- Opt out of sale, sharing, targeted advertising and profiling. There is nothing to opt out of, because we do none of these.
- No retaliation. We will never charge you more, give you a worse service, or restrict features because you exercised a right.
How to make a request
- Deletion is already in the app, and it is the fastest route. See section 5.
- For anything else, email support@hoopme.app from the address on your account, which is how we verify it is you. If we cannot match a request to an account, we may ask for more detail, and we will not create an account to answer one.
- An authorized agent may make a request for you if they provide your written permission. We may still contact you to confirm.
- We respond within 45 days. If we need longer we will tell you within that window and take at most a further 45. There is no charge.
If we say no
You may appeal by replying to our decision, and we will answer within 60 days with our reasoning. If you are still not satisfied you may complain to your state attorney general. California residents can also contact the California Privacy Protection Agency.
California Shine the Light
We do not disclose personal information to third parties for those parties' own direct marketing purposes, so there is nothing to request under California Civil Code section 1798.83.
Minors
HoopMe is not directed to children under 13, as set out in section 7. We do not sell or share the personal information of any user, and that includes anyone under 16.
9. Changes to this Policy
We may update this Policy from time to time. We'll revise the "Last updated" date above and, for material changes, provide additional notice in the app where appropriate.
10. Contact us
Questions or requests? Email support@hoopme.app.