Support

How do I report a player or inappropriate content?

Open the player's profile, tap the ••• menu, and choose Report. Pick a reason and add a note if you'd like. We review reports within 24 hours and remove content that violates our guidelines.

How do I block someone?

On the player's profile, tap ••• and choose Block. Blocked users are hidden from you and can't follow you. You can manage and unblock people anytime in Settings → Blocked accounts.

How do I delete my account?

In the HoopMe app on iPhone or Android, go to Settings → Delete account. It can't be undone. Don't have the app any more? Email support@hoopme.app from the address on your HoopMe account and we'll delete it for you within 30 days.

Deleted right away: your account and sign-in, profile and photo, check-ins and run history, runs you started, follows, saved courts, statuses, the messages and Hoop Circle chat messages you sent, circles you own, reports and blocks you made, your notification settings and push tokens, and your saved approximate location.

Kept: courts you added stay on the map with no link to you, and feedback you sent stays without your name. Routine server security logs expire on their own within 90 days. If you subscribed to HoopMe+, Apple or Google keep their own purchase records (and our subscription service, RevenueCat, keeps the purchase history under an ID that no longer leads to an account); you manage or cancel the subscription with Apple or Google.

Do I need an account?

Not to look around. The map of nearby courts opens without signing in. You'll need an account to check in, start a run, follow people, or message, so that everyone showing up on the map is a real, reachable person. Use Sign in with Apple or Sign in with Google, or enter your email and we'll send a one-time code. There's no password either way, and your profile and run history stay with you across devices and reinstalls.

Why does HoopMe need my location?

Location is used only while you're using the app to show nearby courts and calculate distances. We don't track you in the background and we don't store your raw GPS coordinates. You can change this anytime in your device Settings.

A court is missing or has the wrong info.

Let us know at support@hoopme.app with the court name and location and we'll get it fixed.